What forms of payment are accepted?
Cash, check, text-to-bank, Venmo are options.
When is payment due?
Payment is due when service is rendered. Monthly payments may be arranged for regular clients.
How much notice do I need to cancel service?
7 days notice is required for boarders. (14 days notice during holidays.) One week notice is required for cancellation of PackPlays, Transports, and Check-ins. (2 weeks notice is for holidays.) Due to the high demand and limited availability for services during the holidays, holiday cancellations not made with the required advance notice are subject to full charge.
Will I be charged a late fee if I don't pay my invoice on time?
Yes. A late fee of 10% is applied if payment is not received by 10 days after invoice was sent.
What happens if a check bounces or is returned?
$30 check fee. AlphaHound, Inc. reserves the right to deny future check payments.
Do you work with unsocialized pets?
Yes. We work in partnership with the parents to integrate the dogs into small groups until they build confidence and feel more comfortable around other dogs.